Refund policy
Return Policy
At Artlicious.com, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return policy below:
Returns
- You have 30 days from the date of delivery to return your item.
- Items must be in their original condition and packaging to be eligible for a return.
- To initiate a return, please contact our customer support team with your order number and reason for the return.
Refunds
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Refunds for international orders will not include customs duties, import taxes, or any additional fees incurred. These costs are the responsibility of the buyer and are non-refundable.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer support team.
Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- For international orders, any customs duties, import taxes, or additional fees incurred are non-refundable and are the responsibility of the buyer.
Non-Returnable Items
- Gift cards
Customs, Duties, and Taxes
- International orders may be subject to customs duties, import taxes, and other fees, which are the responsibility of the buyer and are non-refundable.
- Please check with your country’s customs office to determine what these additional costs will be prior to making a purchase.
Post-Delivery Feedback
- After your order is delivered, you will receive an email from customer@trackorder.site. This email will allow you to submit feedback or report any issues directly. If there is a problem with your order, please provide a clear photo showing the issue for us to assist you efficiently.
If you have any questions or need further assistance, please contact our customer support team. Thank you for shopping with Artlicious.com!
